Return Policy

Returns
To provide you a better service, we accept product returns and will refund for you if your product is damaged by delivery. (Shipping fee excluded). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We require a receipt or proof of purchase. 

Exchanges
We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pleiadianshandmade.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, we will send a refund to the gift giver upon our company receiving the product.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return/Exchange to:
Pleiadians Handmade
Address: 29 Medway Road, Craigieburn, Victoria AU 3064, Melbourne, Australia.
Tel: 61 0401701479